Following an open request for proposal process initiated in October 2018 AeroParker has recently been awarded the contract for Online Booking System (OBS) and Parking Commercial Management Services at Charlotte Douglas Airport (CLT).
CLT will be supported out of AeroParker’s Chicago headquarters. The project comprises the configuration and implementation of AeroParker to facilitate online bookings for car parking and ancillaries.
While customers can manage their own bookings should they wish to amend or cancel via their CLT AeroParker account online, the AeroParker Operations Suite means an extra level of customer service is available. Here the CLT call centre or any 3rd party agents selling on behalf of CLT will be able to log in and manage customer requests regarding bookings securely and swiftly.
CLT will be the first airport to use AeroParker’s Universal Login which means a smooth omnichannel experience where CLT customers can be identified and easily logged into their AeroParker account via the CLT website or on their mobile devices as they so choose facilitating easy entry to CLT online booking and personalised communications.
AeroParker’s Commercial Management team headed by Customer Success Director Dean Holmes will devise and implement the Commercial Strategy comprising a yield strategy and an online distribution strategy to drive up customer engagement and revenues.
AeroParker will integrate with several 3rd parties to deliver best of breed functionality and an intuitive and rewarding customer experience.
Jon Keefe CEO of AeroParker said of the new contract. “We are very pleased and proud to welcome Charlotte Douglas Airport as an OBS and commercial management customer. Our US team look forward to working together with CLT towards implementing the exciting innovations to deliver a slick and rewarding passenger experience.”
Ted Kaplan Director of Business and Revenue Development at Charlotte Douglas Airport commented “We are very much looking forward to working with the AeroParker team. AeroParker’s OBS and team stood out in the selection process. The fact that we can get an OBS of AeroParker’s standing and proven commercial management expertise from one source was highly attractive to us”